Shipping Policy

During the process of online shopping on our website our customers will be prompted to choose a shipping method. The shipping costs are dependent on the items selected for purchase and the selected shipping method.

We make it our goal to ship all items within 1 or 2 business days of our receiving and accepting the order.Orders not processed before noon EST, may not be processed until the following day. Business days are Monday – Friday, excluding observed holidays within the United States. Our shipping is handled by the USPS and usually is delivered within 3 days. Any orders over $250.00 will require a signature at delivery. If another delivery service is required, we will try to accommodate you , please call our customer service phone number . The delivery date provided is only an estimate and Living matrix is not responsible for delays or non-performance resulting from causes beyond our control.

Lost package
If a package gets lost while in transit , Living matrix will not be responsible if the shipping tracking information indicates the package was “delivered” , which indicates the package was successfully delivered to the specified address. Please check with family members if a package is missing , as sometimes they will receive the package , thinking its theirs.

Package sent to wrong address
If an incorrect address was provided online by the customer and the package gets sent to the wrong address, the customer is responsible for re-shipping the package. We will re-ship the order after the original package is returned to us.

International shipping –
If you need international shipping please call our customer service number or email , as our shopping cart is not setup for international shipping . Please inform us of your shipping request and we will try to fullfill your order.